Refund, Return, Preorder Policy

This policy explains how we handle cancellations, returns, and items that arrive damaged. If you have any questions, email info@cozycards.ca.

1) Product condition and minor packaging wear (tears, rips, small dents)

Sealed trading card products can sometimes arrive from manufacturers or distributors with minor cosmetic wear. Because of this:

• We cannot guarantee every box, wrap, or card is perfectly mint.
• We do not offer refunds for minor cosmetic issues such as small tears, light rips, tiny dents, or normal handling wear.
• We inspect sealed products before shipping to make sure there are no major issues.

If we notice a minor tear or rip before shipping, we will reach out first to confirm you are okay with it.

 

2) Manufacturer defects

We are not responsible for manufacturer defects, including (but not limited to) printing errors, damaged cards inside sealed product, missing cards, or factory quality control issues. If this happens, you will need to contact the manufacturer directly using the support information on the packaging.

 

3) Damage during transit (shipping)

If your order arrives damaged, please contact us right away.

To help us support your claim, we will ask for photos of:
• The shipping box and shipping label
• The protective packaging inside
• The product damage, close up and wide angle

Important conditions for sealed returns related to shipping damage:
• If the shrink wrap has been fully removed, we cannot process a return for sealed product issues.
• Any damage must be minimal enough that the item cannot reasonably be resealed.
• If we see signs of tape, glue, or tampering, we will reject the return.

 

4) Returns and exchanges

Online orders

Because of the nature of sealed trading card products and collectibles, all sales are considered final and non refundable. This helps protect the integrity of our items and ensures customers receive authentic products.

That said, if something went wrong on our end, we will make it right. Refunds or replacements may be offered in rare cases, such as:

• You received the wrong item
• Your item arrived damaged in transit (proof required)
• Your order is missing items

If you experience any of the above, please contact us within 7 days of delivery with your order number and photos of the issue (including the shipping box and product). We will review the request and work with you on the best solution, which may include a replacement, store credit, or a refund depending on the situation.